Refund Policy

📋 General Refund Policy

Blue Bull Gaming, Inc. does not offer refunds for money wagered on any of our games or platforms. By registering and using our services, you acknowledge and agree to the terms outlined in this refund policy.

This policy applies to all game types including slots, table games, live casino, and any other wagering activities on our platform.

🎰 Gambling Losses

Blue Bull Gaming, Inc. does not offer refunds for money wagered. Variance (losing streaks) is considered a natural and expected part of the game. All outcomes are generated by certified RNG systems ensuring complete fairness.

• Losses due to normal game variance are not eligible for refunds under any circumstances.
• Winning and losing streaks are a fundamental part of gaming — not grounds for a refund claim.
• Players are responsible for managing their own bankroll and gaming budget.
• All game results are final once the round or spin is completed.
• No refund will be issued for games played under promotional or bonus funds.

⚠️ Exceptions & Special Cases

Refunds may only be considered in very limited situations such as:

• Verified technical errors on our platform that caused an incorrect game outcome.
• Unauthorized transactions reported within 24 hours with sufficient evidence.
• Duplicate charges confirmed due to a payment processing error on our end.

📝 How to Submit a Request

If you believe your situation qualifies under one of the exception cases above, follow these steps:

• Contact our support team via Live Chat or email within 48 hours of the transaction.
• Provide your registered account username and the exact transaction ID.
• Describe the issue clearly with any relevant screenshots or evidence.
• Our team will review your case and respond within 3–5 business days.
• Final decisions on refund requests are made by Blue Bull Gaming management.

🛡️ Responsible Gaming

Blue Bull Gaming is committed to responsible gaming. If you feel you have a gambling problem, please use our deposit limits, session limits, and self-exclusion tools available in your account settings.

🔄 Policy Updates

Blue Bull Gaming, Inc. reserves the right to update this refund policy at any time. Continued use of our platform after changes are posted constitutes your acceptance of the revised policy.